April 2, 2018 | Customer Experience
For utility providers, communicating with each generation on their own terms is crucial to creating robust customer experiences. In the second installment of our 'Communications by Generation' blog series,...
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March 13, 2018 | Customer Experience
Understanding generational preferences is necessary for utility providers to develop a multi-channel strategy that effectively engages their entire customer base. In the first entry of our new blog series,...
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March 5, 2018 | Customer Experience
Customer service is no longer merely a cost center: it is a powerful business differentiator that can make or break a company’s ability to win the hearts of customers....
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February 28, 2018 | Customer Experience
As a Platinum Sponsor of the 9th annual Oracle Utilities User Group Conference (OUUG) , we're looking forward to discussing the top CC&B trends on utility providers’ radar for...
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February 6, 2018 | Customer Experience
As temperatures drop, utility bills will rise, inevitably resulting in some unhappy customers. We discuss how a proactive customer communications strategy can help utility providers mitigate customer concerns this...
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December 20, 2017 | Mobile Strategy
For utility providers, mobile presents an exciting new avenue to engage with customers on a platform that has become a natural part of their everyday life.
Read More3-Minute ReadLevel One was acquired by Doxim and is now operating under the Doxim brand.
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