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Making the Most of Every Minute Infographic

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Making the Most of Every Minute

Optimizing the Utility Customer Experience at All Major Touchpoints

The average utility customer spends just 8 – 11 minutes a year communicating with a utility call center agent. This infographic steps through the top 5 touchpoints in a utility customer’s journey, and gives tips to optimize these key times of engagement to build satisfaction, loyalty, and positive brand perception.

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    making the most of every minute

    Why Level One?

    Learn why our organization is uniquely
    positioned to support utility customers.

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    Explore Our Services

    See how billing and payments
    solutions will work for you.

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    Level One is now Doxim!

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    Level One was acquired by Doxim and is now operating under the Doxim brand.
    You can find information on products, solutions and services at www.doxim.com.

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