Whitepaper Download Proven CX Improvements for your Cloud Business Case Thank you for your interest in Level One’s whitepaper: Proven CX Improvements for your Cloud Business Case. Available November 2018, it will outline CX (customer experience) improvements that are being enabled through Cloud with data points for making your...
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October 16, 2018 | eBilling and Payments
Whitepaper Download 4 Benefits of a Single Platform for Billing, Payments & Customer Communications Management (CCM) Thank you for your interest in Level One’s whitepaper: 4 Benefits of a...
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August 29, 2018 | Customer Experience
We’re taking a closer look at the main touchpoints in a utility customer’s journey, and how, by understanding what customers today want, providers can optimize key times of engagement...
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May 10, 2018 | eBilling and Payments
Handling sensitive customer details, such as billing information and banking credentials, is a major responsibility for utility providers. Fill out our checklist of key data security procedures as a...
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April 24, 2018 | Customer Experience
The stakes have never been higher for customer service and experience in the utilities industry. That’s why Level One is looking forward to talking to utility professionals at CS...
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April 10, 2018 | Customer Experience
Understanding generational differences is key to delivering market-leading customer experiences. In this final blog of our 'Communications by Generation' series, we’ll explore how Baby Boomers prefer to communicate, and...
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April 2, 2018 | Customer Experience
For utility providers, communicating with each generation on their own terms is crucial to creating robust customer experiences. In the second installment of our 'Communications by Generation' blog series,...
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March 13, 2018 | Customer Experience
Understanding generational preferences is necessary for utility providers to develop a multi-channel strategy that effectively engages their entire customer base. In the first entry of our new blog series,...
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March 5, 2018 | Customer Experience
Customer service is no longer merely a cost center: it is a powerful business differentiator that can make or break a company’s ability to win the hearts of customers....
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February 28, 2018 | Customer Experience
As a Platinum Sponsor of the 9th annual Oracle Utilities User Group Conference (OUUG) , we're looking forward to discussing the top CC&B trends on utility providers’ radar for...
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February 6, 2018 | Customer Experience
As temperatures drop, utility bills will rise, inevitably resulting in some unhappy customers. We discuss how a proactive customer communications strategy can help utility providers mitigate customer concerns this...
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