Handling sensitive customer details, such as billing information and banking credentials, is a major responsibility for utility providers. Fill out our checklist of key data security procedures as a starting point for evaluating your current practices and identifying areas of potential weakness.
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April 24, 2018 | Customer Experience
The stakes have never been higher for customer service and experience in the utilities industry. That’s why Level One is looking forward to talking to utility professionals at CS...
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April 10, 2018 | Customer Experience
Understanding generational differences is key to delivering market-leading customer experiences. In this final blog of our 'Communications by Generation' series, we’ll explore how Baby Boomers prefer to communicate, and...
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April 2, 2018 | Customer Experience
For utility providers, communicating with each generation on their own terms is crucial to creating robust customer experiences. In the second installment of our 'Communications by Generation' blog series,...
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March 13, 2018 | Customer Experience
Understanding generational preferences is necessary for utility providers to develop a multi-channel strategy that effectively engages their entire customer base. In the first entry of our new blog series,...
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March 5, 2018 | Customer Experience
Customer service is no longer merely a cost center: it is a powerful business differentiator that can make or break a company’s ability to win the hearts of customers....
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February 28, 2018 | Customer Experience
As a Platinum Sponsor of the 9th annual Oracle Utilities User Group Conference (OUUG) , we're looking forward to discussing the top CC&B trends on utility providers’ radar for...
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February 6, 2018 | Customer Experience
As temperatures drop, utility bills will rise, inevitably resulting in some unhappy customers. We discuss how a proactive customer communications strategy can help utility providers mitigate customer concerns this...
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January 22, 2018 | eBilling and Payments
On January 21, 2018, the U.S. Postal Service postage rate increases for domestic mail took effect. We summarize what you need to know about the changes, and discuss how...
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January 18, 2018 | Cloud-Based Solutions
Why is cloud technology the remedy to the issues utilities face? We take a look at key cost and communications obstacles for utility providers today, and discuss how cloud-based...
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December 20, 2017 | Mobile Strategy
For utility providers, mobile presents an exciting new avenue to engage with customers on a platform that has become a natural part of their everyday life.
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