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October 16, 2018

Proven CX Improvements for your Cloud Business Case

Whitepaper Download Proven CX Improvements for your Cloud Business Case Thank you for your interest in Level One’s whitepaper: Proven CX Improvements for your Cloud Business Case. Available November 2018, it will outline CX (customer experience) improvements that are being enabled through Cloud with data points for making your...

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October 16, 2018   |   eBilling and Payments

4 Benefits of a Single Platform for Billing, Payments & Customer Communications Management (CCM)

Whitepaper Download 4 Benefits of a Single Platform for Billing, Payments & Customer Communications Management (CCM) Thank you for your interest in Level One’s whitepaper: 4 Benefits of a...

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August 29, 2018   |   Customer Experience

Every Minute Counts: Optimizing the Top 5 Touchpoints that Impact Customer Experience

We’re taking a closer look at the main touchpoints in a utility customer’s journey, and how, by understanding what customers today want, providers can optimize key times of engagement...

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Security Checklist

May 10, 2018   |   eBilling and Payments

Security Checklist: Are You Protecting Customers’ Payment Data?

Handling sensitive customer details, such as billing information and banking credentials, is a major responsibility for utility providers. Fill out our checklist of key data security procedures as a...

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5 Things We'll Be Talking About at CS Week 2018

April 24, 2018   |   Customer Experience

Accuracy, Engagement, and More: 5 Things We’ll Be Talking About at CS Week 2018

The stakes have never been higher for customer service and experience in the utilities industry. That’s why Level One is looking forward to talking to utility professionals at CS...

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Communication By Generation: Baby Boomers

April 10, 2018   |   Customer Experience

Communications by Generation: Catering to the Conventions of Baby Boomers

Understanding generational differences is key to delivering market-leading customer experiences. In this final blog of our 'Communications by Generation' series, we’ll explore how Baby Boomers prefer to communicate, and...

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Communications by Generation: Gen X

April 2, 2018   |   Customer Experience

Communications by Generation: Adapting to Gen X Customer Preferences

For utility providers, communicating with each generation on their own terms is crucial to creating robust customer experiences. In the second installment of our 'Communications by Generation' blog series,...

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March 13, 2018   |   Customer Experience

Communications by Generation: Creating Customer Experiences that Resonate with Millennials

Understanding generational preferences is necessary for utility providers to develop a multi-channel strategy that effectively engages their entire customer base. In the first entry of our new blog series,...

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March 5, 2018   |   Customer Experience

Use Billing to Impact Customer Service Perception and Costs

Customer service is no longer merely a cost center: it is a powerful business differentiator that can make or break a company’s ability to win the hearts of customers....

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February 28, 2018   |   Customer Experience

Top Customer Care & Billing (CC&B) Trends to Look For at This Year’s Oracle Utilities User Group Conference

As a Platinum Sponsor of the 9th annual Oracle Utilities User Group Conference (OUUG) , we're looking forward to discussing the top CC&B trends on utility providers’ radar for...

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February 6, 2018   |   Customer Experience

Keeping Customer Satisfaction High as the Temperatures Drop

As temperatures drop, utility bills will rise, inevitably resulting in some unhappy customers. We discuss how a proactive customer communications strategy can help utility providers mitigate customer concerns this...

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