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Talking today's billing, payments & customer experience landscape

Communication By Generation: Baby Boomers

April 10, 2018

Communications by Generation: Catering to the Conventions of Baby Boomers

Understanding generational differences is key to delivering market-leading customer experiences. In this final blog of our 'Communications by Generation' series, we’ll explore how Baby Boomers prefer to communicate, and touch on what utility providers can do to address these specific preferences.

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Communications by Generation: Gen X

April 2, 2018   |   Customer Experience

Communications by Generation: Adapting to Gen X Customer Preferences

For utility providers, communicating with each generation on their own terms is crucial to creating robust customer experiences. In the second installment of our 'Communications by Generation' blog series,...

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March 13, 2018   |   Customer Experience

Communications by Generation: Creating Customer Experiences that Resonate with Millennials

Understanding generational preferences is necessary for utility providers to develop a multi-channel strategy that effectively engages their entire customer base. In the first entry of our new blog series,...

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March 5, 2018   |   Customer Experience

Use Billing to Impact Customer Service Perception and Costs

Customer service is no longer merely a cost center: it is a powerful business differentiator that can make or break a company’s ability to win the hearts of customers....

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February 28, 2018   |   Customer Experience

Top Customer Care & Billing (CC&B) Trends to Look For at This Year’s Oracle Utilities User Group Conference

As a Platinum Sponsor of the 9th annual Oracle Utilities User Group Conference (OUUG) , we're looking forward to discussing the top CC&B trends on utility providers’ radar for...

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February 6, 2018   |   Customer Experience

Keeping Customer Satisfaction High as the Temperatures Drop

As temperatures drop, utility bills will rise, inevitably resulting in some unhappy customers. We discuss how a proactive customer communications strategy can help utility providers mitigate customer concerns this...

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January 22, 2018   |   eBilling and Payments

USPS 2018 Postage Rate Increases: What You Need to Know to Keep Costs Low

On January 21, 2018, the U.S. Postal Service postage rate increases for domestic mail took effect. We summarize what you need to know about the changes, and discuss how...

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January 18, 2018   |   Cloud-Based Solutions

Now is the Time for Cloud-Based Solutions in Utilities, and Here’s Why

Why is cloud technology the remedy to the issues utilities face? We take a look at key cost and communications obstacles for utility providers today, and discuss how cloud-based...

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December 20, 2017   |   Mobile Strategy

Happier Customers, Faster Payments: How the Right Mobile Strategy Gets You There

For utility providers, mobile presents an exciting new avenue to engage with customers on a platform that has become a natural part of their everyday life.

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