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Multi-channel Billing and Payments

Multi-channel Billing
and Payments

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Engage customers when and how they want.


Level One positions you to provide better customer engagement by offering your customers more convenient options to receive and pay bills through both traditional and emerging delivery and payment channels.

Make eBill enrollment effortless for your customers and provide a fast, easy, and secure way to notify them of a new billing statement. With eBilling, customers can set billing and payment reminders via email or text based on their preferences.

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Traditional print and mail, allows customers with a preference for paper to receive a physical copy of their bills.

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Set it, and forget it. With AutoPay, customers can configure their payment preferences once and never miss a payment again. Reduce past due and forgotten payments while providing the ultimate convenience to your customers.

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With support for both enrolled and unenrolled customers, our One-Time Payment approach means customers can access and pay their bills quickly—all without having to register an account.

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customer engagement

As SMS engagement continues to grow, our Pay-by-Text channel offers customers an easy way to review their balance and send a payment right from their mobile device—all without ever having to log onto a website or remember a password.

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Interactive Voice Response (IVR) provides customers another convenient payment option that further reduces call center traffic. Account balance, due date, and payment status can easily be obtained in minutes without the assistance of an agent.

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If your customer needs assistance with making a payment, your agents can initiate a secure interface that allows them to speak to the customer, but not hear sensitive credit card information, keeping you free from the burden of PCI compliance.

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Our Digital Wallets support a variety of alternative payment methods including Apple Pay and Google Pay. Customers can store their payment methods all in one place and choose to pay from their bank account (ACH/eCheck) or by credit/debit cards.

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customer engagement

Level One’s Mobile App, available on iOS and Android, can improve your brand image and provide customers easy access to billing, payment, usage, and timely notifications and alerts—no matter where they are.

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Automate walk-in payments with Kiosks to assist customers quickly and free your staff to service more complex customer needs.

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Knowledge Center
Customer Case Study

Olathe Rapid-Response
Payment Arrangement Program

New & Events
OUUG

March 8 - 11, 2021
Hyatt Regency Orlando, FL

Make the Most of Every Customer Interaction