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About Us

About Us

Level One Provides Expertise in Customer Engagement, Billing and Payments.

Since 2004, Level One has been a trusted provider of billing and payment solutions, guiding utilities, insurance providers and government entities across North America toward successful customer engagement.

Level One’s billing and payment solutions are designed with a focus on quality, security, and reliability to enhance the customer’s experience. Billing organizations rely on our expertise to facilitate digital transformation and improve customer engagement through self-service, personalized communications, and expanded delivery and payment channels.

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A Complete Solution

Level One's business model keeps document creation independent from production, allowing us to leverage our nationwide network of SOC 2 Certified production sites to execute printing and mailing where you are. Our solution positions your organization to quickly respond to customer demand for self-service options and provide additional delivery payment channels that your customers want.

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Proven Track Record

For more than 17 years, we've been helping our customers across North America navigate the rapidly evolving billing and payments landscape by upholding security, compliance, and continuity. The power of our solutions drives digital transformation, yields cost savings and efficiencies, accelerates payments, and increases customer satisfaction.

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Utility Industry Expertise

Our focus on utilities has provided us a deeper understanding of the unique customer billing and communication challenges of the metered services industry. Our deep domain experience contributes greatly to our ability to assist you in your bill redesign efforts. Our redesign process and flawless execution result in documents that resonate and maximizes the effectiveness of every communication.

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Deploy with Unmatched Agility & Speed

Level One's hosted solution is highly configurable and allows your organization to be up and running with our application software in weeks, not months–without sacrificing the functionality that customers expect from your business. New billing and payment channels are quickly and easily deployed. Our team acts as an extension of your IT organization to ensure we remain in lock-step throughout the implementation.

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Unbounded Production Possibilities

Level One prints and mails your communications where it makes the most sense for you. We are not restricted by our own brick and iron facilities. Rather, we rely on a reliable network of SOC 2 Certified production sites. Our partner facilities are strategically located throughout North America and provide unmatched levels of redundancy and business continuity.

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Manage Every Channel with Ease

We equip you with intuitive tools to simplify management of billing and payments across all channels, providing unified views for business, empowering content management tools for your users, and delivering easy account access for your customers anytime, anywhere, from any device. Level One's PCI-Compliant payment solutions offer bank-level security for payment acceptance via web, text, and IVR.

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Outstanding Client Support -
Invested in Your Ongoing Success

The Level One team is committed to providing the ongoing operational and strategic support you need to fully realize the benefits of your implementation. We remain focused on your needs to identify better ways to engage customers, lower costs, and drive efficiencies.

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Knowledge Center
Customer Case Study

Olathe Rapid-Response
Payment Arrangement Program

New & Events
OUUG

March 8 - 11, 2021
Hyatt Regency Orlando, FL

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Knowledge Center
Customer Case Study

Olathe Rapid-Response
Payment Arrangement Program

New & Events
OUUG

March 8 - 11, 2021
Hyatt Regency Orlando, FL

Make the Most of Every Customer Interaction