× Doxim Acquires Customer Experience and Communications Specialist, Level OneRead Press Release
Request a Demo
levelone blog
levelone blog logo

Talking today's billing, payments & customer experience landscape

August 11, 2021

Visit Level One, a Doxim company at CS Week 2021, August 16-19, Tampa, FL

As the leading provider of customer communications management for Utilities in North America, we are looking forward to seeing you at CS Week, August 16-19, Tampa, FL. Visit us at booths #619 & #909 and talk to our representatives about Doxim CCM for Utilities, an integrated all-in-one solution purpose-built...

Read More 1-Minute Read

May 4, 2021   |   eBilling and Payments

Oracle Utilities Users Group Conference (OUUG) 2021 | Online

Utility services and solutions colleagues and partners will meet online at this year’s Oracle Utilities Users Group Conference (OUUG), May 5-6 to share their experiences, insights, and ideas. As a platinum sponsor,...

Read More1-Second Read
 

March 9, 2021   |   eBilling and Payments

The City of Olathe, KS, Partners with Level One to Deliver Rapid-Response Payment Arrangement Program During the Pandemic

Case Study Download Thank you for your interest in Level One’s case study: The City of Olathe, KS, Partners with Level One to Deliver Rapid-Response Payment Arrangement Program During the...

Read More1-Minute Read
 

August 18, 2020   |   eBilling and Payments

EUCI Billing and Payments Conference 2020 August 26-27 | Online

Billing and Payment Trends that Enhance the Customer Experience (CX) to be presented at EUCI’s Utility Billing and Payments Conference Join utility and industry experts for the Utility Billing and Payment online...

Read More2-Minute Read
 

February 28, 2020   |   Customer Experience

Top Customer Care & Billing (CC&B) Trends to Look For at This Year’s Oracle Utilities User Group Conference

As a Platinum Sponsor of the 9th annual Oracle Utilities User Group Conference (OUUG) , we're looking forward to discussing the top CC&B trends on utility providers’ radar for...

Read More1-Minute Read
 

February 3, 2020   |   Customer Experience

Accuracy, Engagement, and More: 5 Things We’ll Be Talking About at CS Week 2020

The stakes have never been higher for customer service and experience in the utilities industry. That’s why Level One is looking forward to talking to utility professionals at CS...

Read More2-Minute Read
 

January 13, 2020   |   Customer Experience

3 Key Insights for Building Your Cloud Business Case

When compared to on-premise solutions, cloud-based Customer Experience Management (CXM) solutions offer new and proven benefits for both utility providers and their customers. We discuss 3 key inputs that...

Read More2-Minute Read
 

August 29, 2018   |   Customer Experience

Every Minute Counts: Optimizing the Top 5 Touchpoints that Impact Customer Experience

We’re taking a closer look at the main touchpoints in a utility customer’s journey, and how, by understanding what customers today want, providers can optimize key times of engagement...

Read More2-Minute Read
 

5 Things We'll Be Talking About at CS Week 2018

April 24, 2018   |   Customer Experience

Accuracy, Engagement, and More: 5 Things We’ll Be Talking About at CS Week 2018

The stakes have never been higher for customer service and experience in the utilities industry. That’s why Level One is looking forward to talking to utility professionals at CS...

Read More2-Minute Read
 

Communication By Generation: Baby Boomers

April 10, 2018   |   Customer Experience

Communications by Generation: Catering to the Conventions of Baby Boomers

Understanding generational differences is key to delivering market-leading customer experiences. In this final blog of our 'Communications by Generation' series, we’ll explore how Baby Boomers prefer to communicate, and...

Read More2-Minute Read
 

Communications by Generation: Gen X

April 2, 2018   |   Customer Experience

Communications by Generation: Adapting to Gen X Customer Preferences

For utility providers, communicating with each generation on their own terms is crucial to creating robust customer experiences. In the second installment of our 'Communications by Generation' blog series,...

Read More2-Minute Read