Talking today's billing, payments & customer experience landscape
August 18, 2020 | eBilling and Payments
EUCI Billing and Payments Conference 2020 August 26-27 | Online
Billing and Payment Trends that Enhance the Customer Experience (CX) to be presented at EUCI’s Utility Billing and Payments Conference
Join utility and industry experts for the Utility Billing and Payment online conference, August 26-27 and hear how the payment process can improve a customer’s experience when the right messaging is used.
As a Conference Sponsor, Level One will participate in a roundtable about “Best Practices in Billing and Payments” to discuss improvements in the overall billing and payment process. Attendees will have the opportunity to discuss initiatives at their utilities.
Moderator:
Jon Brock, President, Desert Sky Group, LLC
Panelists:
Liz Thomson, Dominion Energy
Linda Tiarks, Tucson Electric Power (TEP)
Mark McCarthy, MUFG
James W. Hylton, Jr., Georgia Power
Scott Kimsey, Worldpay
John Boland, Level One
For many customers, paying their monthly energy bill is the only time they really interact with their utility. Most customers only think of their utility when they submit a payment, and that means billing and payment interactions can quite literally define the utility customer experience. As much as utility providers may try to create exceptional experiences for their customers, one factor often gets in the way: payments. No one likes to see a bill in the mail, but with the right messaging, the utility payment process can improve the customer experience (CX).
Customer billing is the utilities’ “ground zero” in the battle to offset rising energy costs and related debt recovery issues. Utilities can improve cash flow by continually adapting to the changing communication needs of customers. The key drivers of satisfaction and customer loyalty are meeting consumers’ needs for a multichannel, immediate billing and payment experience, providing important and actionable information to improve financial health.
Conference Learning Outcomes will include: How technology can make the payment processing easier for consumersHow to leverage robotics across your customer service front and back-office operationHow to improve collections, reduce bad debt and enhance customer engagementHow the functionality of a new CIS provides optimization opportunities within billing, payments and collectionsWhat utilities in North America are doing to bill their complex accountsHow utilities can create great workplaces that maximize your team’s engagement and potentialHow to leverage new billing channels to improve customer communicationsData governance strategies to improve the billing and payments process
Level One will see you online at the Utility Billing and Payments Conference 2020
We’d like to hear about your utilities’ needs and how we can provide solutions to drive new cost savings and efficiencies, accelerate payments, and increase customer satisfaction.
Contact us to schedule a meeting with our team here:
REQUEST A MEETING
Other Suggested Reading:
4 Benefits of a Single Platform for Billing, Payments, and Customer Communications
Use Billing to Impact Customer Service Perception and Costs
Keeping Customer Satisfaction High when the Temperatures Drop
Now is the Time for Cloud-Based Solutions in Utilities, and Here’s Why