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Talking today's billing, payments & customer experience landscape

February 28, 2018   |   Customer Experience

Top Customer Care & Billing (CC&B) Trends to Look For at This Year’s Oracle Utilities User Group Conference

As a Platinum Sponsor of the 9th annual Oracle Utilities User Group Conference (OUUG) , we're looking forward to discussing the top CC&B trends on utility providers’ radar for...

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February 6, 2018   |   Customer Experience

Keeping Customer Satisfaction High as the Temperatures Drop

As temperatures drop, utility bills will rise, inevitably resulting in some unhappy customers. We discuss how a proactive customer communications strategy can help utility providers mitigate customer concerns this...

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January 22, 2018   |   eBilling and Payments

USPS 2018 Postage Rate Increases: What You Need to Know to Keep Costs Low

On January 21, 2018, the U.S. Postal Service postage rate increases for domestic mail took effect. We summarize what you need to know about the changes, and discuss how...

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January 18, 2018   |   Cloud-Based Solutions

Now is the Time for Cloud-Based Solutions in Utilities, and Here’s Why

Why is cloud technology the remedy to the issues utilities face? We take a look at key cost and communications obstacles for utility providers today, and discuss how cloud-based...

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December 20, 2017   |   Mobile Strategy

Happier Customers, Faster Payments: How the Right Mobile Strategy Gets You There

For utility providers, mobile presents an exciting new avenue to engage with customers on a platform that has become a natural part of their everyday life.

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