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Making the Most of Every Minute Infographic

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Making the Most of Every Minute

Optimizing the Utility Customer Experience at All Major Touchpoints


The average utility customer spends just 8 – 11 minutes a year communicating with a utility call center agent. This infographic steps through the top 5 touchpoints in a utility customer’s journey, and gives tips to optimize these key times of engagement to build satisfaction, loyalty, and positive brand perception.

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making the most of every minute

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