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Level One Presents at the National Association of Water Companies (NAWC) Annual Conference, Delivers Insights on Cloud-based Innovations in Customer Service Technology

MALVERN, PA, July 16, 2018 – Level One, a market leader in cloud-based billing, payments, and customer experience (CX) solutions for the utility industry, recently presented at the 2018 National Association of Water Companies (NAWC) Illinois Chapter Annual Conference held in Springfield, IL on June 19. The event gathered leading voices in the private water industry to exchange perspectives on a variety of water utility topics, including Level One’s insights on strategically leveraging cloud solutions to enhance utility customer service.

Presented by John Boland, President of Level One, and Kate Lindstrom, Level One’s Vice President of Information Systems, the session entitled “Cloud Computing and Innovations In Customer Service Technology” emphasized the transformative role that cloud technology plays in today’s utility customer service environment, and provided actionable recommendations for effectively engaging water utility customers with dynamic communications developed and delivered via cloud-based tools.

“As customer expectations rise, utility providers stand to gain a variety of benefits from cloud-based technology solutions,” said Boland. “SaaS-based customer service applications, like those enabling 1:1 communications personalization and flexible self-service, can be deployed more rapidly and at a lower total cost of ownership than on premises, while still maintaining the levels of data security professional water service providers demand. We are grateful to the Illinois Chapter of NAWC for providing a forum to have this important conversation.”

During their presentation, Boland and Lindstrom explained that cloud-based solutions, especially those optimized for the metered services industry, offer continual opportunities for cost-effective innovation via their flexible, scalable infrastructure.

“Cloud-based CX platforms are really at the intersection of advancing the customer experience and creating a more flexible cost structure for utility providers,” said Lindstrom. “Cloud technology empowers NAWC members, and all utility providers, to build and test communications faster, enabling them to rapidly adapt to and align with changing customer preferences. It also allows them to easily scale their customer experience technologies in line with demand. Ultimately, it’s a no-compromise approach to customer service that puts the water utility industry on a trajectory of modernization.”

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About Level One
Level One is a market leader in customer experience (CX) solutions tailored to the evolving demands of the utility market. Its proven, cloud-based OneVIEW® CXM platform empowers businesses with visibility, command, and control over the entire customer engagement process, from quality assurance to content management, multi-channel bill presentment and payment, customer preference management, and analytics/reporting. Leading utility companies across the country rely on OneVIEW® and Level One’s expertise to drive new cost savings and efficiency, accelerate payments, and continually exceed customers’ changing expectations. For more information, visit www.golevelone.com.

About NAWC
The National Association of Water Companies (NAWC) represents regulated water and wastewater companies, as well as ones engaging in partnerships with municipal utilities. NAWC members provide 73 million Americans with safe and reliable water service every day and have an exceptional record of compliance with federal and state health and environmental regulations. Ensuring this high standard of quality requires extraordinary amounts of capital investment. NAWC estimates that its six largest members alone are collectively investing $2.7 billion each year in their water and wastewater systems. For more information about NAWC, please visit www.nawc.org.