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Orlando Utilities Commission and Level One to Discuss the Business Case for Cloud Solutions at Cloud for Utilities’ 2018 Summit

MALVERN, PA, November 13, 2018—Level One announced today that it is teaming up with Orlando Utilities Commission (OUC) to discuss “Building a Business Case for Cloud Solutions at Orlando Utilities Commission” during the second annual Cloud for Utilities Cloud Summit.

The session is a fireside chat that will feature Jerry Sullivan, CIO of OUC: “The Reliable One,” an Orlando-based municipal utility that has won several national awards for IT transformation, and John Boland, president of Level One, a market leader in cloud-based solutions for billing, payments and customer communications management (CXM).

The summit will be held in Washington, D.C. from November 14-16. The fireside chat, which will feature key inputs into the business case that led to the adoption of OneVIEW®, Level One’s cloud-based platform that OUC is using for billing and CXM, is scheduled for November 15 at 4:30 PM.

According to Sullivan, “With a city that receives more than 70 million visitors a year, we are always striving to exceed customer expectations. Given the significant changes in technology and availability of cloud-based solutions, we wanted to avail ourselves with reliable, resilient, and newer, secure based applications. We also needed faster turn-around time for customer bill presentment and communications. These became key inputs into our business case for adopting OneVIEW along with new opportunities to offer a better customer experience and create operational efficiencies. I am looking forward to sharing these with other utilities at the Summit.”

Less than 30% of utility executives feel confident about customer engagement capabilities. This was a key finding revealed in Level One’s new whitepaper, Proven CX Improvements for Your Cloud Business Case. “In addition to OUC’s experiences, which include both customer and operational benefits, we will share findings from the whitepaper,” says Boland. “It identifies seven modern customer experience challenges, many of which were facing OUC, and why cloud solutions are better than on-premise solutions to solve them. Anyone who wants to read the full paper can download it from our website.”

“The business case for Cloud solutions is in a constant state of evolution as the return on investment is being proven by utilities across the country. As a result, it looks different than it did as early as twelve months ago,” says Rick Cutter, founder of the Summit.  “Attendees are looking forward to this session to better understand the return on investment that they should include in their own business cases.”

Level One is a market leader in customer experience (CX) solutions tailored to the evolving demands of the utility market. Its proven, cloud-based OneVIEW® CXM platform empowers businesses with visibility, command, and control over the entire customer engagement process, from quality assurance to content management, multi-channel bill presentment and payment, customer preference management, and analytics/reporting. Leading utility companies across the country rely on OneVIEW® and Level One’s expertise to drive new cost savings and efficiency, accelerate payments, and continually exceed customers’ changing expectations. For more information, visit www.golevelone.com.

The Cloud for Utilities organization is the preeminent resource for cloud business models focused on the utility industry. The organization focuses on educating, supporting career advancement, improving organization success, and advancing cloud business models in the utility industry. To learn more, visit www.cloudforutilities.org.