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Customer Self-Service Portal

Customer Self-Service Portal

Empower users with simple account access

Level One’s user friendly Self-Service Portal, which can be configured and branded to your company’s specific requirements, offers customers intuitive access to their account information from any device.

customer self-service portal

Level One’s Customer Self-Service portal is fully responsive, giving customers a consistent user experience whether logging in via their desktop, tablet, or mobile device. They can view account information, bill due dates, payment history, and notifications in just a few clicks, as well as set payment and reminder preferences.

The portal can be easily customized with your company’s branding, and configured with the feature offerings and thresholds you would like to include.

“Since implementing our Self-Service Portal powered by Level One, we have increased online payment adoption by 35%.”

Kevin, Customer Service Manager, Municipal Water Utility

User Friendly Customer Views

One place to view all account activity

Our Self-Service Portal makes it easy for customers to see a unified view of their statements, payment history, and recent account activity – any time, anywhere, and with the same consistent presentation from any device. This rapid access improves the satisfaction of your users and drives additional benefits for your business, including faster payment collection cycles.

account overview

Easy Account Management

Empower customers to set their preferences

Through the portal, customers can set up one-time, recurring, or auto-draft payments and personalize their reminder preferences for push notifications.They can also set up and store multiple funding sources and set payment thresholds to avoid surprise charges.

Level One’s portal also provides customers with the ability to link an unlimited number of accounts, group like accounts, and share account views with other logins.

customer preferences

Tailored to Your Business

Customize design, configuration, and deployment

Level One’s Self-Service Portal can be easily customized to showcase your company’s logo and colors, making every customer interaction in the portal a branding opportunity. Feature sets and thresholds can also be configured to your specific business needs.

Whether securely hosted by Level One, or integrated with your own customer information system (CIS), this tool gives your customers eBilling and payment convenience that drives e-adoption.

tailored for your business
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Request a Demo of our Self-Service Portal Today

See why leading utility companies depend on Level One’s robust customer-facing portal to improve their customer relationships, and their business’ bottom line.

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