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Talking today's billing, payments & customer experience landscape

January 13, 2020

3 Key Insights for Building Your Cloud Business Case

When compared to on-premise solutions, cloud-based Customer Experience Management (CXM) solutions offer new and proven benefits for both utility providers and their customers. We discuss 3 key inputs that make a strong and compelling business case for cloud-based CX investments.

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Security Checklist

May 10, 2018   |   eBilling and Payments

Security Checklist: Are You Protecting Customers’ Payment Data?

Handling sensitive customer details, such as billing information and banking credentials, is a major responsibility for utility providers. Fill out our checklist of key data security procedures as a...

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January 22, 2018   |   eBilling and Payments

USPS 2018 Postage Rate Increases: What You Need to Know to Keep Costs Low

On January 21, 2018, the U.S. Postal Service postage rate increases for domestic mail took effect. We summarize what you need to know about the changes, and discuss how...

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December 20, 2017   |   Mobile Strategy

Happier Customers, Faster Payments: How the Right Mobile Strategy Gets You There

For utility providers, mobile presents an exciting new avenue to engage with customers on a platform that has become a natural part of their everyday life.

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