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Talking today's billing, payments & customer experience landscape

August 18, 2020

EUCI Billing and Payments Conference 2020 August 26-27 | Online

Billing and Payment Trends that Enhance the Customer Experience (CX) to be presented at EUCI’s Utility Billing and Payments Conference Join utility and industry experts for the Utility Billing and Payment online conference, August 26-27 and hear how the payment process can improve a customer’s experience when the right messaging is used.  As...

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February 28, 2020   |   Customer Experience

Top Customer Care & Billing (CC&B) Trends to Look For at This Year’s Oracle Utilities User Group Conference

As a Platinum Sponsor of the 9th annual Oracle Utilities User Group Conference (OUUG) , we're looking forward to discussing the top CC&B trends on utility providers’ radar for...

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February 3, 2020   |   Customer Experience

Accuracy, Engagement, and More: 5 Things We’ll Be Talking About at CS Week 2020

The stakes have never been higher for customer service and experience in the utilities industry. That’s why Level One is looking forward to talking to utility professionals at CS...

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January 13, 2020   |   Customer Experience

3 Key Insights for Building Your Cloud Business Case

When compared to on-premise solutions, cloud-based Customer Experience Management (CXM) solutions offer new and proven benefits for both utility providers and their customers. We discuss 3 key inputs that...

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August 29, 2018   |   Customer Experience

Every Minute Counts: Optimizing the Top 5 Touchpoints that Impact Customer Experience

We’re taking a closer look at the main touchpoints in a utility customer’s journey, and how, by understanding what customers today want, providers can optimize key times of engagement...

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5 Things We'll Be Talking About at CS Week 2018

April 24, 2018   |   Customer Experience

Accuracy, Engagement, and More: 5 Things We’ll Be Talking About at CS Week 2018

The stakes have never been higher for customer service and experience in the utilities industry. That’s why Level One is looking forward to talking to utility professionals at CS...

Read More2-Minute Read
 

Communication By Generation: Baby Boomers

April 10, 2018   |   Customer Experience

Communications by Generation: Catering to the Conventions of Baby Boomers

Understanding generational differences is key to delivering market-leading customer experiences. In this final blog of our 'Communications by Generation' series, we’ll explore how Baby Boomers prefer to communicate, and...

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Communications by Generation: Gen X

April 2, 2018   |   Customer Experience

Communications by Generation: Adapting to Gen X Customer Preferences

For utility providers, communicating with each generation on their own terms is crucial to creating robust customer experiences. In the second installment of our 'Communications by Generation' blog series,...

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March 13, 2018   |   Customer Experience

Communications by Generation: Creating Customer Experiences that Resonate with Millennials

Understanding generational preferences is necessary for utility providers to develop a multi-channel strategy that effectively engages their entire customer base. In the first entry of our new blog series,...

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March 5, 2018   |   Customer Experience

Use Billing to Impact Customer Service Perception and Costs

Customer service is no longer merely a cost center: it is a powerful business differentiator that can make or break a company’s ability to win the hearts of customers....

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February 28, 2018   |   Customer Experience

Top Customer Care & Billing (CC&B) Trends to Look For at This Year’s Oracle Utilities User Group Conference

As a Platinum Sponsor of the 9th annual Oracle Utilities User Group Conference (OUUG) , we're looking forward to discussing the top CC&B trends on utility providers’ radar for...

Read More1-Minute Read